Deft Support

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What are the Technologies used in DEFT?
RS485 and RS232 has been used for wired communication and a combination of Wi-Fi , Zigbee and Bluetooth Low Energy is used for wireless communication.
Does DEFT require Internet to work?
Internet is not mandatory to use DEFT. You can use DEFT from inside your Home premises from your Tab without internet also and DEFT will continue to show its intelligence.
What is Zigbee?
ZigBee is an IEEE 802.15.4-based specification for a suite of high-level communication protocols used to create personal area networks with small, low-power digital radios.
How to connect my mobile to the Tablet Server?
You just need to enter the username and password given to you and you are good to go.
Can my DEFT be hacked?
There is a one in a seven hundred and forty three trillion trillion chance of your DEFT to be hacked. In short "NO". DEFT uses multilayer authentication protocol so that your data is safe and secure.
How does DEFT Intelligence work?
How Do I Change My Username or Password?
You need to call at our 24X7 customer desk and request for a change of password or username. Only after authentication through a four digit pin , the caller shall be allowed to change his/her password.
How does DEFT monitor the energy consumption of my Home?
DEFT is always monitoring the current flowing through to your device and from there it is calculating the current energy consumption of your individual appliance.
How accurate is the Energy Consumption report?
The Energy Consuption report is as accurate as you want it to be. The Energy Monitoring stops as soon as you put the Room Controller to Manual Mode. The longer you keep the Room Controller to Automated mode the more accurate your energy report shall be. It has been tested to be 99.97% accurate under lab conditions and 98% accurate under typical household scenario.
What if DEFT stops working?
Please call at our 24X7 customer care who shall be resolving all your queries from our office. almost all the problems can be sorted out via phone; if in case the issue isn't resolved, our trained professional shall be coming down to your Home to resolve the issue without any charge.
Do I need to keep my Tablet Server ON all the time?
yes, the Tablet actually acts as a local server and handles all the work. You need to keep it on at all times.
How to put DEFT on Manual Mode?
In case due to some unfortunate reason DEFT stops working, you need to bring down DEFT's Room Controller from the mounting hole and toggle the button that is present on the back of the panel. As soon as you do that Your appliances shall be operable via Manual switches.
If I switch off my Sensors will my intelligence stop?
No, if you switch off your sensors only your appliances connected through Sensor will stop working via Sensory commands, the Intelligence will continue to make your life easy and simple.
Upto when can I get my energy data?
You can get your energy data uptill previous 2 months from the current date. If you want older data you need to get in touch with us with the request.
Will DEFT automatically reconnect after power-cut?
As soon as your router is up DEFT will configure itself and get ready to work. You need not move a inch!!

Call Us

00 91 7767 98 4645

Email

support@homeonetechnologies.com
info.hr@homeonetechnologies.com

Address

Unit 401-402, Gera Serenity, CTS-15

Behind Starbucks Coffee Shop, Koregaon Park

Pune, Maharahtra, INDIA

How Can We Help

If still you face any issues, feel free to write to us.


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